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Original Comment I went in 8/3 to return a box that wasn't working. Got it and the rep talked me into getting their service instead of keeping Verison. Only $30/mth. She then talked me into a new phone for $249.99. Long story short, it was taking hours to do the deal and transfer all pics and texts from old phone to new. She told me to come back in an hour. Did so. Still 45 mins left. So I told her I would finish it at home. 3 days later (yesterday), I opened the empty box that has my receipts in it. I was charged for a $449.99 phone. $200 more than what I agree to. She even said $6 a month on my bill to pay for it. I am now getting charged $12/mth for the new phone. She KNEW what she was doing. Being deceitful! They must get commission from their sales. I am so disappointed. To add insult to the injury,I called the local #s (two are listed....485-1700 and 252-6299). I let it ring and ring, called back, ring and ring. Never did get a person on the phone. The 800 # I called yesterday told me to take it back in and keep my old phone then. He was short and rude with me.

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