Posted by PPaultre


on 6/23/14 at 3:30PM

I would like to take the time out to say that the service at the Freeport, NY location is the WORST customer service I have EVER encountered . They are a group of lying, manipulative, money hungry employees who will say anything to customers to get them into their store and to get their money. I spent the better half of an afternoon calling local car rental dealerships so that I could rent a two door sports car for the week. All of them told me that they didn't have such a car until I contacted the freeport location. The man on the phone was initially friendly and told me that they had what I wanted, and indeed had a challenger on the lot for me to rent. I sent my client to go pick up the car. Mind you, the man is going out of his way to do this and is pressed for time but made the effort to go. Come to find out the employee LIED. There was NO CHALLANGER let alone any two doors on the lot. Now I was stuck with no transportation, being that it was 6 o'clock already and all dealerships tend to close around that time and EXTREMELY AGITATED. Of course those lying money hungry people tried to get me another car and tried to brush me off like I was the one lying. As if no one told me anything in the first place. They were very dismissive and did not care about the fact that I was clearly upset about the situation. I would not recommend this place to any decent person I know.