Posted by Erik


on 4/27/16 at 12:22PM

To whom it concerns:
9-10 times there is a problem with the pharmacy people! From rude attitudes to eye rolling to telling you there is no order for your prescription in the system, when after a long enough period of time 2, or 3 and sometimes a 4th person looks at the computer screen and magic there you are. When hiring these people we should make sure they can read! I have been told after a 30 minute wait in line one day that my prescription was not ready and that I should go get at the end of the line and keep waiting. Approximately another 20min have gone by and they told me sorry not ready go to the end of the line again. When I asked why I can't just wait at the counter and off to the side, I was told that's not fair to the rest of the customers, and if I want my prescription filled I can go to the back of the line. I really needed my meds so I but up with this crap. Approximately 35 min later I got to the front of the the line again, and they actually had my prescription ready!!! Unbelievable how long this all took, the attitudes I was receiving (and I'm sure by now I'm not very pleasant myself). I have just had the final straw with Safeway and the Safeway pharmacy and staff. There was one trip they told me to wait in there waiting room area, (as they were observant enough to realize I was using a Cain to walk with, just had back surgery recently), so I thought well how nice a place to sit they recognized my need, so I went into the waiting room area and had a seat. The individual assisting me said when your prescription is filled and ready we will come get you. I said ok thank you! After 45 min I thought this is taking for ever, no one else is waiting around, I wonder what is going on? So I got up and asked the pharmaceutical tech that had been assisting me, how much longer? He replied what do you mean? I said you told me to wait in this room and you would come and get me when my prescription was ready. ( You could just see the wheels turning, he had know idea what I was speaking of, then the ahha moment set in). O, my gosh I totally forgot about you sitting in here waiting. Your prescription was filled like 30min ago! This all to me seems a little crazy, unprofessional, appalling! More so that I've continued going and using this pharmacy. But not any more! I will always give people, businesses second or 3rd chances, but this place, way to many chances have already been given. Maybe it's my fault for not saying something or complaing right away. My wife and I just aren't those people, we dont like to complain or get people in trouble. After all everyone can have a bad day. But at this point in time and with almost every visit there is some sort of issue, I felt it's time to say something and let my voice be heard! I will now take my pharmaceutical needs to Walgreens just down the road!!! My hopes in this review is that something will change in there costumer service at safeway, and how they treat people!!!�
Sincerely,
Erik